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Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs.

Customs has established a long term vision for a contact point for Customs users and work has started to structure the receipt of enquiries and send as ...

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  • Software package and information systems
  • Customer Relation Management software package
  • Telecommunications services
  • Telephone and data transmission services
  • IT services: consulting, software development, Internet and support
  • Contact management software development services
  • Customer Relation Management software development services
  • Software configuration services
  • Data services
  • United Kingdom
  • North East England
  • North West England
  • Yorkshire and the Humber
  • East Midlands
  • West Midlands
  • East of England
  • London
  • South East England
  • South West England
  • Wales
  • Scotland
  • Northern Ireland

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