Personal Safety Dealing with Violence and Aggression Training Sandwell Metropolitan Borough "The Council" requires Personal Safety - Dealing with Violence & Aggression training to be delivered to staff located in various high-risk areas across the council. Most staff will be based in Repairs, Fleet Services, Estate Services, Highways, Grounds Maintenance and Adult Services so the course needs to fit a wider audience as most sessions will have a mix of delegates from different areas. The course must be tailored to meet a variety of situations that various teams within the council may encounter. The focus will need to be at the preventative level and how to remove yourself safely from a situation with an element of customer care to reduce the number of violence and aggression incidents. Approximately 600 employees require half-day training with a maximum of 15 delegates attending each cohort. This figure will likely change due to business demand or higher priority projects taking precedence. Training must be delivered in a classroom at a Sandwell MBC venue. Training must be delivered in a classroom environment but with the option to deliver virtually if requested by Sandwell MBC. Personal Safety - Dealing with Violence & Aggression (half-day session) To provide delegates with the knowledge and skills to be able to: Define violence and aggression and lone working in the workplace, know the different types of behaviour, understand legislation and regulations, identify and manage risks and know what to do if you experience violence and aggression and how to use proven techniques to de-escalate conflict situations. The estimated budget available for the delivery of this training is £20,000 and the contract period will be for 3 years, commencing 1 September 2022 to 31 August 2025. However, this information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must ...